Delivery & Returns

Shipping fee

For orders delivered to an Australian address:

Free of charge where the order subtotal is $150 or greater

$9.90 for Standard Shipping where the order subtotal is less than $150

Overseas purchases:

Currently our online store does not support purchases outside of Australia. If you’d like to send our products to an address outside of Australia, please contact us directly via shop@hairbodyandsoul.com.au with your enquiry so that we can assist you.

Delivery

  1. Where the order is to be delivered to an Australian address via Standard Shipping, Hair Body & Soul will:– Aim to have the products delivered within ten (10)business days (Monday–Friday, excluding public holidays) from the date the order was submitted

Prices and Payment

All prices displayed on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

The amount payable to Hair Body & Soul for an Order (Total) will be the total of the following amounts:

  1. The sum of the price of each Product ordered;
  2. the cost of delivery

You must pay the Total by credit card (or PayPal) at the time of submitting the Order. We accept Visa and MasterCard.

Refunds and Exchanges

Only items purchased on the Hair Body & Soul website can be returned to hairbodysoul.com.au for refund. Items purchased in store must be returned in store. Please note that the refund amount only applies to product(s) purchased, any delivery costs will not be refunded.

Returned items must be unopened and in their original, saleable condition and received by Hair Body & Soul within thirty (30) days of the original purchase date. Should you wish to make an exchange, you will need to first return unwanted items before purchasing the desired products.

You are responsible for all returns shipping and additional postage charges. For more information and returns instructions, Click Here